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7 Retail Companies Hiring Customer Experience Experts


Competing in online retail in the age of Amazon requires you to know your customers intimately, and be able to leverage data, research, and insights to make their shopping experience better. For this month’s roundup of A/B testing jobs, we’ve highlighted seven companies that are looking to leverage your testing and personalization expertise to do just that.

JCPenney – Sr. Specialist – eCommerce Customer Engagement, Plano, TX

As a part of its omnichannel strategy, JCPenney is committed to providing a seamless shopping experience to its customers regardless of where and when they chose to interact with us.

The eCommerce Customer Engagement Sr. Specialist will support the Sr. Manager of eCommerce Customer Engagement by providing the analysis, insights, and coordination necessary to drive critical solutions for engagement and retention of JCPenney digital customers. This person will play an integral role in creating solutions supporting the customer journey across all channels.

Apply here.

JCPenney – Sr. Product Manager – Item Recommendations & Personalization, Plano, TX

As the Sr. Product Manager at JCPenney, you must be able to work at both the strategic level to drive ideas for growth and the tactical level analyzing data and solving problems.

This role will oversee identifying technology needs to support strategic goals, making a business case for solving them, creating a roadmap and collaborating with stakeholders across the organization to bring solutions to JCP.com. The Sr. Product Manager will also support in-depth business reviews, present to senior management, and support initiatives with the site merchandising, marketing, and technology teams.

Apply here.

Kohl’s – Sr. Manager, Personalization Squad Leader, Menomonee Falls, WI

With the goal to deliver world-class customer experience, Kohl’s is looking to hire someone to drive the strategy and project manage the cross-functional teams focused on personalization.

In this role, your duties would include building out the strategy and roadmap for personalization testing, developing and overseeing test programs and pilots to improve the effectiveness of personalization tactics, partnering with stakeholders to develop testing strategies and tactics, and managing and coordinating all squad daily and regular meetings, among others.

Apply here.

Bass Pro Shops – Sr. UX Designer, Springfield, MO

Bass Pro Shops is looking for a Sr. UX Designer to help them optimize the usability of Bass Pro’s digital ecosystem including basspro.com and cabelas.com, as well as across mobile and social.

The ideal candidate will be proficient and experienced at performing various forms of user testing, designing user interfaces, detailing design documentation and strong collaboration skills with cross-functional teams.

Apply here.

Lands’ End – Direct Marketing Modeling Manager, Dodgeville, WI

A little outside of the digital realm: Lands’ End is looking for a savvy and experienced Direct Marketing Modeling Manager to join their Analytics and Data Science Team.

Lands’ End employs many kinds of direct marketing strategies, including its famous catalog. In this role, you will guide these efforts through best-in-class modeling, effective team development and training, programs of constant performance improvement through appropriate sequential experimental designs and holdouts and more.

Apply here.

Crate & Barrel, Product Manager, Apps-E-commerce, Northbrook, IL

Crate & Barrel is looking for a driven and passionate professional to join their e-Commerce department as a Product Manager, Apps – E-Commerce, located in their Northbrook, IL corporate office.

 This is a pretty typical product management role. They’re looking for someone who can execute a “best in class” in eCommerce product management methodology, lead a defined area or product(s)’ definition and delivery schedule, oversee a product team to constantly improve key performance indicators and the customer experience, manage backlogs, maximize customer insights, improve the overall customer experience and more.

Apply here.

Ulta – Sr. Manager Digital User Experience, Bolingbrook, IL

As the Senior Manager of Digital User Experience at Ulta, you will lead the user experience (UX) team that is focused on defining key features and functionality for all digital guest and associate facing experiences.

This role will utilize subject matter expertise, data, research and test and learn concepts to create new digital experiences on ulta.com, native applications and other digital channels.

They also must be able to lead their team through thoughtful evaluation of ideas and execution of the eCommerce roadmap and digital initiatives across the organization.

Apply here.

Wayfair – Senior Strategy & Ops Analyst, Algorithms, Boston, MA

The Algorithms team at Wayfair creates decision frameworks, data artifacts, and tools to guide business strategies and decision-making. These algorithms leverage best-in-class approaches across machine learning, economics and statistics to drive business impact.

Wayfair is currently looking for analysts within three, distinct groups: Pricing Optimization, Demand Forecasting, and Marketplace Growth. There’s a ton more information on the job description so be sure to check that out.

Wayfair – Recommendations Manager, Web Analytics, Boston, MA

Wayfair is also looking for an Analytics manager with a background in data science to join their Products Recommendation Analytics team and lead their product personalization workstream. This team is charged with leveraging Wayfair’s huge data sets to inform the road map of Product Recommendations.

In this role, you’ll be tasked with designing, running and analyzing A/B tests of new recommendation algorithms and strategies; developing new testing and test analysis methodologies (Bayesian, for example); KPI reporting and monitoring, and exploratory data analysis (including clustering and segmentation) to generate new insights and inform the product recommendation road map.

Apply now.