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Six Financial Services Companies Hiring Digital Experience Experts This Month

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Rapidly-evolving technologies, high customer expectations, increased regulations and millions of daily transactions make designing and optimizing digital experiences in financial services a fun problem to solve.

Financial services companies rely on top-notch digital teams to ensure their success in all matters of their digital product development and customer experience. 

This month we’ve highlighted six companies in this ever-evolving business sector that are looking for experienced, talented and innovative digital experts with a range of skills.  

Capital One – Sr. Manager, Data Science, Experimentation & Testing

Capital One is building an enterprise-wide personalization and experimentation platform to allow real-time, personalized experiences for all its customers.  Using the data across all digital products-web, mobile and email, Capital One’s goal is to provide “the right message to the right customer at the right time in the right channel.”

As the leader of the Experimentation & Testing data science team, you will be the subject matter expert on experimental design and analysis.  You will also lead a team of data scientists that are building the platform that enables Capital One’s product and marketing teams to run thousands of simultaneous experiments and learn from those results.

Sounds pretty cool, huh?

Capital One – Data Experiment Design Manager

Can you use system thinking and user research to create A/B tests? Are you able to translate those test results into a concise visualization that highlights customer insights? Yes? Here’s your chance to embark on a career that allows you to think and design quickly with invaluable customer insights.

If you have experience in A/B Testing, Data Visualization, UX prototyping then you have what it takes.  This position is in Capital One’s Vienna, VA headquarters. More info here.

Bank of America – Lead Experience Designer

Bank of America is in search of a UX designer to help define, create, and design product strategy and process around their customers’ experiences. Working closely with technology and testing to produce high-performance designs along with customization for maximum customer impact.

If you thrive in highly collaborative and cross-disciplinary team environments and have a passion for making complex data and workflow simpler for end-users, apply here.

Metlife – Sr. Manager, Marketing Analytics – Marketing Science

MetLife’s Global Brand & Marketing (GBM) team has been evolving in line with MetLife’s transformation to become a company that delivers greater value for its customers, employees and shareholders. With a focus on customer-led value propositions, relevant customer engagement and fostering a purpose-driven brand, this team is committed to enhancing MetLife’s relationship with its customers.

Requirements for this position include 6+ years of experience in business/data setting with experience in data analysis, data stewardship, data modeling, as well as a background in the design of experiments (A/B testing), regression modeling, and other techniques. Apply here.

First Citizens Bank – Digital Product & Channel Analyst II/III

As First Citizens Bank’s Digital Product & Channel Analyst, you will collaborate with developers, designers, and product analysts to help drive functional solutions as they grow their digital environment.  With a goal to create a world-class, redesigned website, this role will have an immediate and integral impact.

If you have 5+ years of experience and want to work in the great city (ours!) of Raleigh, NC, check out First Citizens Bank. 

USAA – Experience Owner, Bank Offers

USAA is seeking a talented Experience Owner to create and execute Member and/or Business Deliverable experiences.

In this role, you will build digital measurement solutions for entire digital platforms or products within Card/Deposit product offers. While in this role as an individual contributor, you will be required to effectively coordinate across multiple teams and disciplines in the organization.

Join the team at USAA and enjoy one of the best benefits packages in the business, as well as extensive career path planning and continuing education to meet your professional goals.  They’ll even help you relocate! Find more info and apply here.

USAA – Technology & Digital Strategy Engagement Manager

USAA understands that the needs of its members, their expectations and their fast-paced lives that require rapid change.  With an increasing number of digitally-enabled choices coming to the market every day, the stakes have never been higher in the world of banking and finance.

If you have a passion for using technology to reinvent existing business models, create new businesses and better serve our members, and have 6-8 years of business experience demonstrating proficiency in technical consulting skills, grow your career with USAA and start by applying here.

Discover Financial Services – Principal, Digital UX Strategy & Analytics

Join Discover, who prides themselves on helping millions of consumers build brighter financial futures while simultaneously helping you achieve yours with a rewarding career.

In this role, you will identify continuous improvement strategies and areas of opportunities to strengthen the digital user experience across Discover’s mobile app and web platforms.

You’ll work with the digital user experience teams and partner with the Servicing team to drive forward proactive reporting, research and solutions that drive actionable insights from call volume, analytics, A/B testing, session replay, and heat mapping. Apply here.