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We build insight-driven organizations

Unlock sustainable growth by putting your customer at the center of everything.


We are Brooks Bell.

We’re a boutique consultancy with a 20-year track record of success. Specializing in insight-driven transformation, we’re dedicated to helping brands navigate complex marketing and customer experience challenges. 
With deep experience in analytics, experimentation, UX research, and organizational effectiveness, our team is uniquely qualified to advise on consumer behavior, experience design, and the intricacies of enterprise operations.

 

 

How we work is what makes us unique

Unlike larger firms, our solutions are highly customized to create real value for our clients. A standard engagement involves a phased approach – including an assessment, strategy, execution, and, most importantly, hands-on coaching and training to drive lasting adoption and impact.

Our preferred client is one who shares our vision of unlocking untapped potential within their organization, and embraces customer-centricity while mitigating risk through a test-and-learn approach.

Many clients come to us disillusioned by the one-size-fits-all solutions offered by larger consulting firms, and seeking the personalized attention and meaningful results that only a boutique firm can deliver.

As a part of our commitment to excellence, we maintain a selective approach to client engagements, working with only a few partners at a time to ensure maximum focus and impact. Our goal is not just to increase revenue and optimize efficiencies, but to fundamentally transform organizations, empowering teams to work more effectively and efficiently in service of their customers’ needs.

We knew we had gaps but we didn’t know where they were within our team— let alone understand how to solve for them. Brooks Bell is helping us overcome process and measurement challenges while proving the case to build our team in strategic ways. With our partnership, we are many steps closer to our goal of capturing real-time insights and having the agility to apply them to our digital experiences.

— SVP Digital Marketing & Strategy

Global Financial Services Company

 

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