: Customer Experience

Unlocking Change At Scale

New strategies for leaders to push their organization beyond pockets of innovation to actual enterprise-wide transformation. Introducing our latest pre-recorded session hosted by Dan Romanow, Director of Strategic Consulting and head of our Change Management...

Why EX is Just as Important as CX: A Focus on Employee Experience

At Brooks Bell, we partner with our clients to build insight-driven organizations. We know that understanding customers and making decisions with their best interest at hand makes organizations stronger, more successful, and more resilient. We...

Improving Customer Experiences with Customer Journey Mapping at Brooks Bell

In today's customer-centric landscape, understanding the customer journey and pain points is crucial for delivering exceptional experiences. Our mission is to build insight-driven organizations. By creating a cycle where insights fuel activities and teams work...

2023 Banking Trends

Consumers have more choices than ever when it comes to handling their finances. Banks must be ready to match the accelerating pace of change in consumer expectations by providing better solutions. Brooks Bell surveyed 1,000...

Banking Personas Data Report

Leaders at financial institutions are often bombarded by noise instead of hard data. This report cuts through the noise to provide data-driven insights, highlight today’s banking personas, explore generational differences, and share consumer sentiment around...

Give Your Customers What Amazon Can’t.

This 2022 industry report provides business decision makers with data-driven insights from a deep-dive into sentiment and spending habits of loyal customers of e-commerce giant Amazon. We surveyed more than 1000 U.S. consumers who shared...

Secrets of the 2021 Shopper: Where they shop, when they browse, what they’re buying and what matters most this season.

Our final industry report of 2021 provides business decision-makers with the data-driven insights necessary to inform experimentation and personalization efforts that lead to satisfying holiday customer experiences. We surveyed more than 900 U.S. consumers who...

New Normals in Retail, Travel and Financial Services: Consumer Sentiment Beyond 2020

Our latest industry report of 2021 provides data-driven insights necessary to inform experimentation and personalization efforts, ultimately leading to satisfying customer experiences in this new era of commerce. We surveyed more than 700 U.S. consumers...

The Benefits of a Native Integration Between Analytics, Experimentation, and Personalization Tools

Is a native integration between experimentation and analytics tools worth the hype? Consumers have more choice -- and companies have more competition -- than ever before. That’s why experimentation and personalization are mission-critical. But, are...

Experimentation: The C-Suite’s Secret to Better Decision-Making

Our first industry report of 2021 offers data-backed advice for leaders to improve their business strategies through experimentation. Are you ready to uncover game-changing insights about customer behavior? Read on and discover our guide of...

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